FAQs
Find answers to frequently asked questions below. If you need assistance or have other questions, you can submit a support ticket using the help widget at the bottom of your screen or contact us.
When will my item ship?
All items typically ship the same business day for orders placed before noon EST. Orders placed after noon EST will typically ship the following business day. Orders placed on a weekend or holiday will typically ship the following business day.
Where do items ship from?
Inventoried items ship from our warehouse located in Illinois.
How do I get tracking information?
You will receive tracking information as soon as your order ships.
How can I change my order?
Please contact us immediately so that we can stop your shipment!
Order Issues
If you received damaged or defective merchandise, please contact us as soon as possible. We will ship the damaged merchandise back at our expense. We will replace the item after we receive the damaged/defective product. You will not be charged any additional shipping fees for replacement. This must be done within 10 working days of receipt of your order.
In the unlikely event that your order does not arrive to its destination, please contact Brand Fuel Customer Service at 1-800-319-6778, or fill out the contact form immediately and within 30 days of your order. At that time, we will initiate an investigation, and replace your order. We are unable to offer reshipments after 30 days due to carrier policies.
Accessibility Statement
At Brand Fuel, we are committed to ensuring that our websites are accessible to all users, including those with disabilities. We strive to provide an inclusive and user-friendly experience by following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the best of our ability and according to industry standards.
Our Commitment
We actively work to improve the accessibility and usability of our websites through:
- Regular website audits and updates to enhance accessibility.
- Compatibility with screen readers, keyboard navigation, and other assistive technologies.
- Clear and consistent navigation to improve the browsing experience.
- Direct feedback from users to improve based on user experience.
- Ongoing training for our team to stay current on accessibility best practices and inclusive design.
Third-Party Content
While we strive to ensure accessibility across all areas of our website, some third-party content (such as embedded videos, payment processing tools, and external links) may not be fully accessible. We encourage our partners and vendors to provide accessible content and are happy to assist users who may experience issues.
Need Assistance?
If you experience any difficulty accessing content, placing an order, or using any feature of our website, please contact us so we can assist you:
Fill out the contact form here or call 800-319-6778.
We welcome feedback on ways to improve accessibility and appreciate your patience as we continue to enhance our website’s accessibility features.
This accessibility statement is subject to updates as we continue improving our website.